Terms and Conditions
1. Who we are
These terms apply when you order worktops from Install Marble ("we", "us"). Email sales@kandstone.co.uk or call 07754 374 594.
2. Online quotes
When you send a design from the Design Studio, we check it and email your quote to the address you gave. Please make sure your contact details are correct, or we cannot send it. Your quote includes VAT, templating, delivery and installation for the options and dimensions you entered, and states how long it is valid for.
Your final price is confirmed after our free template visit, which measures the exact shape of your units and walls. If the template differs from the dimensions you entered, we will tell you the new price before we fabricate.
3. Payment
Payment terms are set out in your confirmed quote.
4. Templating, fabrication and installation
We template once your base units are fitted. Your worktops are made in our own workshop, and fabrication and installation typically take 5 to 7 days from template. Most installations are finished within a day. All work is carried out by our own team, not subcontractors. Dates are estimates, and we will keep you informed if they change.
Plumbing, electrical work and removal of existing worktops are not included unless we state them in your confirmed quote.
5. Natural stone and renders
Renders and swatches on this website are illustrative. Natural stone varies from slab to slab in colour, veining and markings. Engineered surfaces can also vary between batches. You are welcome to choose your exact slab at one of our showrooms, by appointment, or to order free samples, before fabrication.
Interior items shown in the Design Studio, such as cabinets, handles and flooring, are for visualisation only. They are not included in the price.
6. Price beat promise
If you bring us a written quotation from another supplier for the same material, thickness and detailing, we will beat it. We will ask to see the quotation before we confirm your price.
7. Our 10+ year warranty
Every installation is covered by our warranty for at least 10 years from the date of installation. If a fault caused by our workmanship or installation appears in that time, we will repair it or, where a repair is not possible, replace the affected piece.
The warranty does not cover damage from accidents, misuse, heat or impact, staining from spills that are not cleaned up, normal wear, the natural characteristics of stone, or movement in units, walls or floors that we did not install. We will tell you how to care for your surface.
8. Changes, cancellation and refunds
Your worktops are cut to your measurements and specification, so we do not offer refunds once your order is confirmed. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the 14 day right to cancel does not apply to goods made to your specification. Contact us as early as you can if you need to change an order, and we will tell you what we can do.
Nothing in these terms affects your statutory rights. If something we supply or install is faulty or not as described, you keep your rights under the Consumer Rights Act 2015, in addition to our warranty.
9. Free samples
You can request up to three free samples per request. Samples are for choosing your surface.
10. Our responsibility
We supply and install worktops with reasonable care and skill. We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to exclude.
11. Complaints
If something is wrong, tell us at sales@kandstone.co.uk or on 07754 374 594 and we will work with you to put it right.
12. Law
These terms are governed by the law of England and Wales. The courts of England and Wales have jurisdiction, although if you live in Scotland or Northern Ireland you may bring a claim in your local courts.
13. Your data
We handle your personal data as described in our Privacy Policy.